Terms of Use
The information presented within these terms and conditions relates to the Polpala Tea Malaysia, trading under Magnes Marketing at https://polpalatea.com.
General
Polpala Tea Malaysia may vary these terms and conditions at any stage in time by publishing a revised version of the terms and conditions on this website https://polpalatea.com
Please note that all matters relating to refunds, cancellations and address changes must be emailed immediately to info@polpalatea.com.
1. Cancellation/ Alteration of Order Terms
Polpala Tea Malaysia ordinarily ships products within 24 hours of purchase (excluding Saturdays and Sundays). All cancellation or change of address requests must be sent within this time to be eligible for a refund or change of address. If you have already received your notification of shipment email than it is already too late.
2. Guarantee Terms
a) Polpala Tea Malaysia is obliged to ensure that products are safe and meet the satisfactory conditions up until the point of delivery. Dissatisfaction with the results of the products are not grounds for a refund.
b) This guarantee covers a full refund including shipping costs should the product not meet standards for a satisfactory product. This standard is limited to correct labelling, full and complete contents of the order, integrity of the packaging and product free of contamination.
c) Polpala Tea Malaysia ensures the delivery to the address submitted at the time of purchase. Should the customer fail to give the correct address to Polpala Tea Malaysia, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund.
d) If the product arrives outside the given shipping timeframes this is not grounds for a refund, as Polpala Tea Malaysia is not liable for local postal delays. If the product is not received within 2-7 business days for Malaysian resident, after the shipping timeframe, it is at the discretion of Polpala Tea Malaysia to offer a refund of shipping costs on a case by case basis.
e) In the event that the product is deemed unsatisfactory by the customer, the product must be photographed to show evidence of the unsatisfactory condition of the product, and/ or a refund request must be issued by the customer and mailed with the corresponding product to the following address:
Magnes Marketing
No.6, Lorong Batu Nilam 13G
Bandar Bukit Tinggi,
41200 Klang.
Selangor
3. Waiver
a) Customers have 14 days after they receive products to notify Polpala Tea Malaysia of any problems with the product(s). No refund or return of the product will be issued if the product is found to be unsatisfactory more than 14 days after Polpala Tea Malaysia is satisfied the product has been delivered.
b) It is the responsibility of the receiver to check the integrity of the product and packaging if a refund is to be requested.
4. Procedure
a) To ensure a swift response and refund the customer should immediately contact info@polpalatea.com with the order number and contents of the order.
b) If a complete refund is requested this cannot be issued between the time the package is sent and the package is received. If a refund is requested before the package is sent it can be accredited to the original Paypal account or credit card account without any fee. If a refund is requested after receiving the product and it meets satisfactory standards, no refund will be issued.
For further questions regarding the use of this guarantee or the order procedure, please contact Polpala Tea Malaysia customer service team at info@polpalatea.com before requesting a refund.